8 Psychological Obstacles to Building a Better Company
In a business climate where only the best companies survive and thrive, one thing is clear: You must avoid the stupid stuff. You’ve got to eliminate the things that leave customers and employees scratching their heads, feeling frustrated and mystified.
The problem is that every company, no matter what size, battles to some degree a central tension—people with ideas on how to make things better, and hidden obstacles that keep those positive changes from actually happening.
OPEN Forum spoke with Neil Smith, author of the recently published How Excellent Companies Avoid Dumb Things, to summarize the key barriers that hold back even the world’s best companies.
According to Smith, the following eight basic human tendencies are the typical barriers that stand in the way of desirable outcomes such as growth, efficiency, simplicity and profitability…